Meta seeks a highly motivated lawyer to serve as Complaints Counsel on Meta’s EMEA Disputes team based in Dublin or London. The successful candidate will be joining an international legal team working on issues in a vibrant, fast-paced environment. We’re looking for a Complaints Legal Counsel to handle user complaints as part of a statutory complaint handling process. As a Complaints Legal Counsel you will be embedded in a cross-functional workstream that deals with statutory complaints from users. You’ll work on all stages of the complaint from initial engagement with a regulatory body to facilitating an amicable resolution; providing day to day legal advice as a subject matter expert to key stakeholders across the business;. We’re looking for someone with the legal experience and ability to effectively analyse legal case outcomes and partner with colleagues across the business to identify possible solutions at individual complaint level while also advocating and managing changes at process and product level more broadly based on insights from the user complaints. The role requires a highly organised individual with a strong work ethic; ability to take ownership for and manage a varied workload; strong drafting and advocacy skills; good commercial judgement; a self-starter; and a keen interest in learning about Meta’s products and services and how they interact with the law.