Meta is seeking a technically sophisticated and highly skilled Workforce operations professional who will serve as a member of Meta´s Small & Medium Business group (SMB). SMB works closely with clients as they grow and scale by enabling them to meaningfully connect with their customers across our family of apps. This position will provide analytical, strategic, and operational support for our partner network with the primary objective of enabling efficiency, client experience, and intelligent planning decisions related to operations. This person will also work cross-functionally with several teams at Meta, and be accountable for the implementation of key strategic initiatives within workforce operations (for example, adjusting operations to accommodate new advertiser service models). This role will require knowledge of capacity planning, workforce management, commercial optimizations, and short term planning domains. It will require analyzing data and extracting insights on a regular basis to drive improved partner performance. The ideal candidate will be passionate about Meta´s mission, a strong influencer, strategist, and communicator, have a background in a technical, quantitative, partner or client operations field, and have experience problem-solving using large data sets.