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Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (within Global Operations) manages the human expertise required for the integrity and experience of our community and business. If you like helping people, Global Operations is for you.
The Quality Expert Review Manager will be responsible for leading a high-performing team of individual contributors and functional experts within the Global Quality Expert Review Team. These experts are responsible for labeling various types of content according to our advertiser policies and community standards. This work is critical to deliver accurate measurement and insights on policy enforcement. You will support a large team of individual contributors and will work with cross functional leaders in both Global Operations and across Meta to influence the development of policies, protocols, technology, and training. This work will directly impact the experience of Meta’s global network of users and business partners.
As the leader, you must have exceptional people management, process optimization, and influencing skills. You will provide strategic direction, coaching, and mentorship to a diverse team and create an exceptional culture of excellence.
Manager, Quality Expert Review Responsibilities
- Refine the team vision, mission, and team level goals
- Serve as cross-functional leader, engaging with the global Quality leadership team, Integrity Operations team, and other teams across the company to deliver expert insights, develop process improvement opportunities, identify strategic investment areas, and influence goals and roadmaps
- Provide direct leadership and career development to a team of individual contributors
- Promote engagement and create an exceptional team culture across the entire organization
- Build the team and skills necessary for long-term sustainability of the team and service while meeting the needs of internal stakeholders
- Build and strengthen cross functional relationships to build trust, collaboration, and influence
- Drive team-wide results: determine priorities and goals, establish a plan to achieve goals, and effectively achieve them through personal and team contributions
- Drive continuous improvement across key team dimensions including efficiency, accuracy, root cause analysis, and insight delivery
- Identify technology need for the team and effectively advocate for their development
- Oversee availability of resiliency support programs for all team members
- show care and support for all team members
Minimum Qualifications
- Direct people leadership experience managing and developing high performing teams
- Extensive experience in any of the following :Customer Service, Call Center Management, Operations Management, Relationship Management, or Process Excellence
- Thought leadership: Strategic thinker with proven track record of creating and/or transforming operations processes
- Experience influencing and building alignment with executive management through problem-solving, analytical skills and presentation skills
- Demonstrated experience building relationships and influencing across functional boundaries
- Experience driving change and delivering complex initiatives across multiple stakeholders
- Expert communicator, efficient and specific in delivering information, who tailors message to audience
- Able to quickly understand business context, frame a problem, align stakeholders to a solution, and lead implementation, operating comfortably within equal measure of complexity and ambiguity
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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