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WhatsApp iconWhatsApp
UX Researcher, Quantitative
WhatsApp iconWhatsApp
London, UK
At WhatsApp, our research aims to understand the 2 Billion people who will use our products, gleaning insights to drive product direction and strategy. Our methods range from generative to evaluative, ethnography to experimentation, and involve close collaboration between researchers and our cross-functional partners.
As we scale our team, we're looking for teammates with a range of expertise in quantitative research methods. For this position, we are looking for experienced researchers with strong skills in behavioural data analysis, experimental and survey research, and statistics.
The right candidates will be excellent communicators, knowledgeable about product development and design, curious about the relationship between technology and society, comfortable in a fast-moving organization, excited to collaborate, and passionate about understanding and helping people. You should be able to work with market research as comfortably as user research and be passionate about serving users from around the world. If this sounds like you, come join us as we work to solve complex and meaningful problems for people around the world!
UX Researcher, Quantitative Responsibilities
- Work closely with product and business teams to identify research topics.
- Act as a thought leader in the domain of research, while advocating for the people who could use our products.
- Design and execute end-to-end custom primary research using a wide variety of methods
- Conduct research using a wide variety of quantitative methods, and interpret analysis through the lens of UX, HCI, and social science.
- Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions.
- Generate insights that shape how product teams think about medium and long-term product strategy.
- Write, design, and distribute surveys, interpret response effects and navigate factors influencing response rates.
- Leverage methodologies across market research and quantitative user research to forecast the likelihood of new ideas achieving product market fit.
- Collaborate closely with qualitative and mixed methods researchers.
- Partner with design, product management, data science, content strategy, engineering, marketing, and other technical roles to conduct and share research.
Minimum Qualifications
- Several years of relevant experience in applied quantitative product research.
- Bachelors, Masters, or PhD in human behavior related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Economics, Political Science, Mathematics, etc.).
- Experience working with large-scale data in multi-method studies.
- Experience in survey design, including structure, length, logic, question types, best practices, and response effects.
- Experience coding with R, SQL, STATA, SPSS or equivalent.
- Experience with applied statistics.
- Demonstrated ability to translate data to strategic narratives and implications for the business.
- Demonstrated ability to communicate results to cross-functional stakeholders with data storytelling and presentation slides.
- Experience handling complex information and adapt to a changing environment.
Preferred Qualifications
- Experience with practical application of research skills in a business setting.
- Experience with business products, business insights, or product development.
- Experience developing tracking surveys.
- Experience querying large behavioral datasets.
- Experience with surveying rural and low income global populations.
- Experience of working with census and market research data.
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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