Create Career Profile
You can create a Career Profile to get job suggestions, prepare for the interview process, and more.
Create Career ProfileAlready have a Career Profile?
Log in
Advertising TechnologyAR and VRArtificial IntelligenceBusiness Development and PartnershipsCommunications and Public PolicyCreativeData and AnalyticsDesign and User ExperienceEnterprise EngineeringGlobal OperationsInfrastructureLegal, Finance, Facilities and AdministrationPeople and RecruitingProduct ManagementResearchSales and MarketingSecuritySoftware EngineeringTechnical Program ManagementFacebookInstagramMessengerMeta QuestWhatsAppWorkplaceProduction EngineeringPrivacyData Centers
Product Manager Lead, Care Customer Support Platform
Location pin icon
London, UK
Meta is searching for a seasoned Product Leader eager to revolutionize enterprise support by setting Meta as the industry benchmark for delivering exceptional customer service through our tools and services. We are looking for extremely entrepreneurial Product Management Leaders to help innovate and execute product initiatives across the company.
Our approach involves developing a cutting-edge, universal platform for customer support that leverages generative AI to incorporate best-in-class user experiences (such as conversational interfaces, chatbots, live chat, and proactive in-product solutions), agent experiences (such as conversation summary, agent copilot, and reply recommendation), reporting and analytics.
In addition to creating this platform, our role encompasses the onboarding and support of a wide range of internal and external business partners, such as Reality Labs, HR, IT Help Desk, and more. By doing so, we empower these partners to enhance customer service for their end users while concurrently constructing a centralized, scalable customer service platform that benefits Meta as a whole.
Although prior experience in this field is highly valued, we welcome generalist PM Leaders who share a passion for addressing these complex, significant challenges.
Product Manager Lead, Care Customer Support Platform Responsibilities
- Lead a team through the ideation, technical development, and launch of innovative products
- Build, manage, and develop a talented, diverse, equitable and inclusive team of product managers
- Establish shared vision across the company by building consensus on strategies and priorities leading to product execution
- Drive product development with a team of world-class engineers and designers
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Define and analyze metrics that inform the success of products
- Understand Meta’s strategic vision and deliver products that are recognized as best in the industry
- Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
Minimum Qualifications
- Experience in Product Management and/or Product Design
- Experience working collaboratively with engineering, design and user research teams
- Management experience with direct reports under your guidance and leadership
- Critical thinking/analytical leadership experience
- Experience presenting to senior executive audiences
- BA/BS in Computer Science or related field
Preferred Qualifications
- Familiarity with Salesforce Service Cloud or other customer support solutions
- Experience in a building Enterprise products
- Experience building 0-1 products, platform/ecosystem products, or marketplaces
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Related Job Openings
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
© Meta 2024
Our policies
More resources