Client Solutions Manager, Ecommerce

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Gurgaon, India

Meta is seeking a Client Solutions Manager (CSM) to join Meta, India Team The CSM will work with large local advertisers, who are operating multi-channel, and combine a focus on eCommerce with brand marketing on the fast growing Meta platforms Facebook, Instagram & WhatsApp. We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for marketing, and firm belief that the future of marketing is identity-based, data-driven and grounded in measurable outcomes. The CSM is responsible to drive revenue by advising on campaigns on Meta platforms, negotiating and optimizing the advertising solutions, and use data and analytics to build consultative advice for our customers. Success in this position requires a high level of consultative depth (focus on business outcomes sought by the client and customize appropriate solutions) and analytical skills (campaign analytics, ad solution optimization), with focus on client KPI’s. The CSM must be solution-oriented, with curiosity and the ability to drive impact in a dynamic, team-focused environment, while moving fast against challenging deadlines.

Client Solutions Manager, Ecommerce Responsibilities

Work with top companies to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendations

Build key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Meta narrative

Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients

Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers

Media Planning, Strategy, and Measurement :Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimization and real time targeting recommendations)

Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by client, setting up pipelines to pull conversion and impression data, etc.)

Minimum Qualifications

4+ years of experience in performance marketing and/or account management roles

Understanding of online and traditional advertising and/or deeply passionate about digital markeiting and proven ability to learn and deliver rapidly in new environments

Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy is useful

Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the ability to arrive at solutions in a structured manner and the ability to communicate this clearly and effectively.

Experience developing and manage cross functional partnership as well as client relationships in complex and rapidly evolving environment

Preferred Qualifications

Digital Marketing, Technology, and accompanying Meta advertising solutions

Ecommerce Industry understanding

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About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity and Affirmative Action

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.