Quality Measurement Specialist - Japanese
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Dublin, Ireland
The Global Quality Expert Review team drives accountability for operational excellence, quality metrics, continuous improvements, and leads the implementation of our quality systems at scale within a global network of vendors supporting content moderation. We partner directly with the vendors on quality metrics delivery, root cause analysis and drive cross functional alignment on action plans to drive improvements. We are looking for a passionate problem solver who is comfortable taking on new challenges, a strong communicator who embraces continuous learning, and a strategic thinker who can understand Meta’s overall integrity & customer support ecosystem. Successful candidates for this team are driven, adaptable, creative, proactive, and action oriented. They demonstrate a growth mindset and can successfully contribute to initiatives across various teams, countries and time zones.
Quality Measurement Specialist - Japanese Responsibilities
- Perform expert review of content and ads on Meta’s platforms against a set of guidelines.
- Gather and deliver market specific insights Meta’s platforms and use it to develop tailored recommendations to improve Meta’s Integrity outcomes.
- Communicate market specific insights to cross-functional partners to collaborate and improve our policies, processes and tools.
- This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.
- Partner with vendor operations to ensure that performance feedback is being shared with relevant teams and proactively track the impact and success of remediation plans.
- Develop and share subject matter expertise across areas of safety abuse and/or account support at global level.
- Contribute to projects that increase the effectiveness and efficiency of the Quality Expert Review team.
Minimum Qualifications
- Fluency in written and conversational English, Japanese is essential
- Ability to work with potentially graphic and objectionable content
- Analytical and creative problem-solving skills with excellent attention to detail
- Comfortable operating in a fast paced, ever changing environment
- Communication and collaboration skills
Preferred Qualifications
- Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
- Bachelor's degree and/or masters or equivalent experience
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity and Affirmative Action
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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