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UX Research Manager, Benchmarking & Messaging Integrity

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UX Research Manager, Benchmarking & Messaging Integrity
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Menlo Park, CA
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The Cross-Meta Integrity team is looking for a UX Research Manager to lead a team of researchers focusing on cross-surface Integrity experiences. The product portfolio for this research manager will encompass our comparative research measurement efforts (e.g., peer benchmarking and sentiment) as well as messaging integrity priorities on Messenger Well-Being and WhatsApp Central Integrity, who each face new integrity challenges as we move toward end-to-end encryption. The ideal research leader for this space is someone who is excited about a diverse portfolio of zero-to-one products, frameworks, and platforms; optimization of more mature products in need of integrity focus; and strategic initiatives that represent our users’ needs in a new and fast-evolving regulatory environment. Proven track record of partnering with analytics and design functions is highly preferred. This role is particularly well-suited for those seeking to work closely with product and policy teams on a daily basis, and is a great fit for those seeking to more deeply understand how Meta’s Family of Apps coordinates to solve complex Integrity challenges across multiple surfaces (e.g., Messenger and WhatsApp). Because this role requires strategic partnerships, excellent stakeholder management, and a deep-rooted interest in mitigating legal and societal risks, a successful candidate should thrive in ambiguous, cross-functional environments in the face of product and policy challenges.
UX Research Manager, Benchmarking & Messaging Integrity Responsibilities
  • Build and manage high-performing teams with researchers of different disciplines.
  • Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.
  • Independently manage day-to-day activities and complex situations. Identify problems and solutions around escalations.
  • Set clear expectations and goals for direct reports and collective team while holding individuals and teams accountable for success.
  • Successfully partner with other research teams across the Meta Platforms Inc. organization.
  • Build strong relationships with other research teams at Meta Platforms Inc. to ensure a cohesive and cross-functional vision for Research.
  • Partner with the recruiting organization to build diverse teams and inclusive environments.
  • Provide clear, actionable feedback and support to develop and grow individuals
  • Work closely with underperformers to help them meet expectations.
  • Determine team composition, placement decisions and hiring strategy.
  • Mentor other managers (research or cross-functional) at multiple levels.
  • Shift resource allocation as needed to ensure we are always focusing on the highest priorities across short-term needs and long-term challenges.
Minimum Qualifications
  • Bachelor’s degree or significant experience conducting UX research with meaningful business impact
  • 5+ years of experience directly managing, coaching and developing full-time researchers
  • Experience directly managing across different research methodologies
  • Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
  • Experience building teams over time through hiring, growing, and retaining high-performing researchers
  • Track record of translating research into business impact
  • Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)
  • 18+ years of experience conducting and/or studying research post-Bachelor’s degree
Preferred Qualifications
  • M.A./Ph.D. in Social Science (Communication, Sociology, Political Science, Economics, Psychology, Human-Computer Interaction)
  • Experience with consumer products, consumer insights, or product development
For those who live in or expect to work from California if hired for this position, please click here for additional information.
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
$192,000/year to $265,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
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