Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Executive Support Technician Responsibilities
- Provide exceptional technical and administrative support to all of Meta’s Executive population including the office of the CEO and COO.
- Develop, deliver, and support the latest technology while maintaining a high level of reliability to ensure seamless operations for the executive team.
- Maintain confidentiality and discretion in all Executive Support activities.
- Create and execute detailed plans around executive-level projects and/or tasks.
- Accurately manage crisis escalation with technical teams in the pursuit of resolving complex issues while maintaining a high level of reliability.
- Work across the industry to improve or resolve bugs with third-party products used by Meta’s customers.
- Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
- Proactively seek out projects to improve the support experience.
- Work on projects related to tooling & automation for the benefit of Meta’s customers and the Enterprise Engineering organization.
- Position requires 15% travel (domestic and international).
Minimum Qualifications
- Requires a Bachelor’s degree in Computer Science, Computer Software, Engineering, Information Technology, Applied Sciences, Mathematics, Analytics, Physics, or related field and four years of work experience in the job offered or in a computer-related occupation. Foreign degree equivalent is accepted.
- Requires four years of experience in the following:
- 1. Troubleshooting Windows & Mac OS, Apple iOS or Android
- 2. Active Directory, Microsoft Exchange (EMC), Outlook Web Access, or Office 365
- 3. Client-side troubleshooting of network services, such as DNS, DHCP, or certificate-based authentication
- 4. Common coding languages, such as Powershell
- 5. Troubleshooting Audio/Video conferencing software & hardware
- 6. Documentation skills to create knowledge base articles for both internal and external users
- 7. Managing complex and crisis issues effectively, while collaborating with other technical/engineering teams
- 8. Technical knowledge of gsuite, adobe, vpn tools, internal tools, identity management software, MDM solutions, printer management, and mobile telco solutions/plans
- 9. Managing small to large event related tech coordination between cross functional stakeholders.
For those who live in or expect to work from California if hired for this position, please click here for additional information.
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$182,503/year to $199,430/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity and Affirmative Action
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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