Behind the scenes at Meta, there are teams working together to develop innovative technology and support products for people around the world. Introducing the APAC support engineering team, a Singapore-based group bridging the gap between technology and business.

“This team redefined what I thought support engineering was,” shares Kaushik T., a member of the Payment Partner Support Engineering (PPSE) team. “We go far beyond the code to collaborate and build global products that people use and love. The projects, technical challenges and teams are all incredibly unique.”

Kaushik, Yesl K., Samar A. and Eugene C. — from India, Korea, Lebanon and Singapore — all saw an exciting opportunity to join this dynamic team. Their stories give us insight into what it’s like to be a support engineer at Meta — and how, just like the diverse challenges they solve every day, there’s never only one way to innovate beyond imagination.

Before joining Meta, Yesl was a software engineer in Korea with no plans to change jobs or cities — until a recruiter from Meta reached out. “How could I miss the opportunity to join a team of people from so many backgrounds and cultures?” she smiles.

As a developer support engineer (DSE), Yesl oversees the APIs across all Meta technologies — which she sees as a window to connect with people globally. “WhatsApp and Messenger are some of the most widely used products in the world, and the API is how you reach the customers using them,” she explains. Yesl fondly describes her role as an engineering “bridge” between external developers and internal teams. “Our team is very unique in that we need strong engineering and communication skills to handle technical challenges, which goes far beyond the code.”

While Yesl recognises the challenges of working in a male-dominated industry, she wants to reassure women in technology that opportunity is out there. “A lot of women who are interested in Meta don’t think they’ll get the job. If you’re thinking ‘Should I or shouldn't I?’, you should. You’ll never regret going for it, and you learn from every experience. Don’t limit yourself!”

When Meta offered Samar A. a role in Singapore, it was a “dream come true.” “I was in awe of the scale of Meta and the opportunity to make a bigger impact,” she remembers. “The role on the Mobile Operator Support Engineering (MOSE) team was a perfect mix of my existing skills — strong coding, analytics, reporting and telco services — and the areas I wanted to grow in.”

Cross-functional collaboration was an exciting new frontier for Samar’s career. “I’ve loved learning about the products we support and finding new ways to do things,” she shares. Broadening her horizons even further, MOSE is a global team spanning APAC, Dublin and Sunnyvale, CA. With her international teammates, Samar supports the registration and notification of all people who use Facebook, Instagram and WhatsApp — the type of large-scale project she longed for at her previous telecom company in Lebanon.

The culture at Meta stands out from Samar’s previous work experiences. “In just a year, I’ve already participated in hackathons and met people across teams and groups,” she shares. “Teams are so inclusive and diverse, so I always feel empowered to speak up. You can make a real difference here.”

Long before he moved to Singapore from India, Kaushik T. wanted to be part of a FinTech team like PPSE. “I’m so happy being part of an innovation-focused team that’s pushing boundaries,” he shares. “At Meta, given the large user base, simple problems can become very complex and require us to think about innovative ways in which we can add maximum value and land measurable impact.”

On PPSE, Kaushik supports payments platforms and integrations, a role that inspires him to “think outside the box” on technical projects. “The scope of payments at Meta is huge,” he shares. “My team and I work with global partners to find creative solutions to improve the reliability of our products. We enable global consumers to have a seamless experience when they send money to friends and family, shop on our platforms and purchase new games on Meta Quest.”

Asked to reflect on one of his proudest moments, Kaushik remembers the day his parents called him to share that they’d made a payment for the first time through WhatsApp payments back in India — a project he’d worked on extensively. “Hearing about their experience was so rewarding,” he beams. “When your family and friends are using the product you work on, it really motivates you to make it the best possible experience.”

Eugene began his career at a payments company before being recruited to Meta — his second role after university. “I wanted to do more than just code all day, and I was excited to try something new,” he explains. “While strong coding skills are important for this role, there is so much room to grow.” Eugene appreciates having a strong sense of ownership over his work, which he describes as ‘colorful.’ “We aren’t just solving problems to clear a queue. We’re building for the future.”

As a member of the Integration Support Engineer (ISE) team, Eugene supports the WhatsApp Business API, which is a brand new product in the Meta portfolio. “We help a wide range of businesses and organizations push out important messages to their audiences. I got to see the impact of my work first-hand when I received a WhatsApp government notification,” he shares proudly.

Eugene is known among his team as someone who explores and grows beyond his core role, from pursuing his own research to quickly becoming a subject matter expert. He also joined Pride@ at the suggestion of his mentor. “I love the sense of community and allyship across the office, APAC region and company. Meta is a place where I can fully be myself and bring my own flavors.” Like Eugene, each engineer brings their own value to the team, making it a melting pot of backgrounds, perspectives and creativity.