Community Program Manager - Customer Support
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In this role, you will partner with internal teams and agency partners to develop and grow the value of the community to our members by delivering community strategies and engagement programs.
Community Program Manager - Customer Support Responsibilities
- Manage, oversee, and expand community forums projects, strategies, and tactics that create a cohesive community identity and cultivate high-quality user engagement
- Execute the engagement strategy to include, but not limited to, virtual member events, discussion forums, ad-hoc community-related projects, etc.
- Collect, analyze, and share community-related data with relevant stakeholders, including tracking, quantifying, and communicating campaign results
- Work hand-in-hand with the stakeholders, and community inbound engagement specialists to drive desired outcomes
- Develop and improve on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.
Minimum Qualifications
- 3+ years experience in a peer to peer support community role or related experience
- Effective presentation and facilitation skills
- Experience establishing credibility on the subject matter with key customer stakeholders at all levels
- Familiar with Community, social media culture, analytics, and content management
- Experienced in engaging, consulting, and making recommendations to stakeholders
- Validated understanding of customer support principles
- Experience working cross-functionally and independently
- Operational-level knowledge of community platform tools
Preferred Qualifications
- Enterprise B2B experience
- Customer service experience
- Khoros Community platform experience
For those who live in or expect to work from California if hired for this position, please click here for additional information.
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$116,000/year to $166,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity and Affirmative Action
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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