Client Solutions Manager, Ecommerce
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Meta is seeking a Client Solutions Manager (CSM) to join our Marketing Solutions team - working across India's largest digital marketing platforms, Facebook, Instagram & WhatsApp. The CSM will work with large eCommerce advertisers, who are operating multi-channel, and combine a focus on performance & brand marketing on the Meta platforms. We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for marketing, and firm belief that the future of marketing is AI powered, data-driven and grounded in measurable outcomes to drive help India's leading eCommerce companies achieve their business outcomes.
The CSM is responsible to drive ad revenue across Meta platforms, by constructing strong digital marketing plans and using data and analytics to offer consultative advice for India's largest eCommerce companies.
Client Solutions Manager, Ecommerce Responsibilities
- Work with brands to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendations
- Build key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Meta narrative
- Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
- Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
- Media Planning, Strategy, and Measurement: Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimization and real time targeting recommendations)
- Project Management: Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients
- Partnering with cross-functional teams in measurement, product, SME's to deliver to client requirements
Minimum Qualifications
- 4+ years of experience in performance marketing and/or account management roles OR Expertise in the eCommerce industry across other business/category/P&L roles
- Knowledge of online and traditional advertising and/or eCommerce business
- Analytical skills, experience producing and interpreting data-sets on which to deliver actionable insights, which can be confidently presented to external clients
- Experiencing developing and managing cross functional partnership as well as client relationships in complex and rapidly evolving environment
- Experience operating effectively in an ambiguous and unstructured environment to rapidly upskill, prioritize and deliver outcomes
- Effective and creative problem solving and decision making skills
Preferred Qualifications
- Understanding of Digital Marketing, Technology, and accompanying Meta advertising solutions
- eCommerce Industry experience
- Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity and Affirmative Action
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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